Shipping & Returns

Shipping Information

Delivery Times

Shipping Costs

• Free shipping on all orders over 150 within the EU
• Italy: 6.90 (standard) / 12.90 (express)
• EU Countries: 9.90 (standard) / 19.90 (express)
• International: Calculated at checkout based on weight and destination

Order Processing

Orders placed before 14:00 CET on business days are typically processed and shipped the same day. You will receive a tracking number via email once your order is dispatched.

Carriers

We use reliable carriers including DHL, UPS, GLS, and local postal services to ensure safe and timely delivery of your orders.

Returns & Refunds

Return Policy

You have the right to return most items within 14 days of delivery for a full refund. Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items

• Custom or personalized products
• Opened software or firmware
• Items marked as final sale
• Products damaged by customer misuse

How to Return

1. Contact us at [email protected] with your order number
2. We will provide you with a return authorization (RMA) number
3. Ship the item back using a trackable shipping method
4. Refund will be processed within 5-7 business days of receiving the return

Refund Method

Refunds are issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement depending on your bank.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost.

B2B Orders

For business and educational institution orders, we offer:

• Custom shipping arrangements
• Extended return windows
• Volume discounts on shipping
• Priority processing

Contact our B2B team at [email protected] for customized shipping solutions.